What Is busy hour call average?
2. Busy Hour Calling Rate (BHCR) is the average number of calls originated by a subscriber during the busy hour.
What is busy hour in telecommunication?
busy hour: In a communications system, the sliding 60-minute period during which occurs the maximum total traffic load in a given 24-hour period. (188) Note 1: The busy hour is determined by fitting a horizontal line segment equivalent to one hour under the traffic load curve about the peak load point.
How is busy hour calling rate calculated?
How to Calculate BHCA
- Multiply a subscriber’s monthly minutes of usage by the percentage of traffic that occurs during working days.
- Multiply your answer by the percentage of voice traffic that occurs during the busy hour.
- Divide your answer by the number of working days per month.
- Divide your answer by 60.
What is Bhcc in telecom?
1. The number of calls that a telephone system can complete during the busy hour of the day. BHCC is a measure of system processor capacity and a factor considered in traffic engineering.
What is call completion rate?
The Call Completion rate refers to the total number of calls that are initiated and connected successfully, in comparison to the number of calls that fail. A call failure can occur when there is an incorrect phone number, a non-answer, or a customer declines the call.
What is mean holding time?
holding time: The total length of time that a call makes use of a trunk or channel. (188) Note: Holding time is usually measured in seconds.
How is Bhcc calculated?
If you have just one E1 or T1, then the effective traffic is given by BHCC calculation (# of completed calls * Mean holding time / 3600). Note that BHCA=BHCC.
How is call rate calculated?
To determine the rate, we divide the number of live person contacts by the total leads on the list. For example, using this contact rate formula: 20 people pick up the call / 200 leads = a contact rate of 10%.
How do you calculate call success rate?
The formula used for calculating CSSR is: CSSR = Successful Assignments/Call-related Requests × 100%.
How do you calculate mean holding time?
The average hold time is calculated by adding up all inbound customer call hold times and dividing that by the number of inbound customer calls answered by the agent or interactive voice response (IVR) system.
What is mean holding time in GSM?
hi alex. MHT is the duration during which a MS is using the TCH in the cell. So if it is too short, it means either the calls are dropped as soon as the TCH is seize… or there is a HO taking place immediately.
How do you calculate busy hour call attempts?
When companies design communications networks, they consider how much traffic they expect. The BHCA – busy hour call attempts – represents the average number of times per hour each subscriber tries to make a call. Higher BHCAs strain network processors. Calculate BHCA using subscribers’ usage data. Heavy traffic strains networks.
What’s the difference between busy hour and busy hour calls?
BHCA is the number of telephone calls attempted at the sliding 60-minute period during which occurs the maximum total traffic load in a given 24-hour period (BHCA), and the higher the BHCA, the higher the stress on the network processors. BHCA is not to be confused with busy hour call completion…
What does the BHCA for busy hour mean?
The BHCA – busy hour call attempts – represents the average number of times per hour each subscriber tries to make a call. Higher BHCAs strain network processors.
How is traffic load measured in Centum Call Seconds?
The two main measurement units used today to measure traffic load are erlangs and centum call seconds (CCS). One erlang is 3600 seconds of calls on the same circuit, or enough traffic load to keep one circuit busy for 1 hour. Traffic in erlangs is the product of the number of calls times AHT divided by 3600, as shown in the following example: