## How do you calculate NPS score?

Your Net Promoter Score is calculated by: Subtracting the percentage of detractors from the percentage of promoters. (The percentage of passives is not used in the formula.) For example, if 10% of respondents are detractors, 20% are passives and 70% are promoters, your NPS score would be 70-10 = 60.

What is a good NPS score?

Creators of NPS, Bain & Company, suggest a score: Above 0 is good, Above 20 is favorable, Above 50 is excellent, and.

How do NPS scores work?

The Net Promoter Score (NPS) is determined by subtracting the percentage of customers who are detractors from the percentage who are promoters. At one end of the spectrum, if when surveyed, all of the customers gave a score lower or equal to 6, this would lead to an NPS of -100.

### Is 77 a good NPS score?

Based on the global NPS standards, any score above 0 would be considered “good” (50 and above being excellent while 70 and above is considered “world class”).

How likely will I recommend?

The standard NPS question is “how likely are you to recommend us on a scale from 0 to 10,” but you don’t need to limit yourself to asking it verbatim. For the open-ended question that follow, there are also different ways to get feedback from your customers.

How does the Windows Experience Index score work?

This tool performs various tests on your hardware like CPU, Hard Drive, Graphics Card, etc., and gives you a Windows Experience Index score. The higher the score is, the better your system performs. Unfortunately, starting from Windows 8, Microsoft removed the ability to see the Windows Experience Index score.

## How is the Net Promoter Score ( NPS ) calculated?

Net Promoter Score (NPS) is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company that’s calculated by asking customers one question: “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?”

What do you need to know about NPS scores?

Respondents give a rating between 0 (not at all likely) and 10 (extremely likely) and, depending on their response, customers fall into one of 3 categories to establish an NPS score: Promoters respond with a score of 9 or 10 and are typically loyal and enthusiastic customers. Passives respond with a score of 7 or 8.

Is there a correlation between NPs and customer experience?

The Temkin group study quoted earlier also found a high correlation between NPS and customer experience: on average, in the US “ customer experience leaders enjoy an NPS that is 21 points higher than the NPS of customer experience laggards.” Here’s how to read your NPS results after running the survey and collecting data: 1. Look at data segments