How do I contact BigPond support?

Contact us

  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.

What is Telstra premium tech service?

Telstra Platinum is a tech support service that can help you with your IT and gadget issues. We provide technology advice and support for most Australian-supplied internet connected gadgets. This includes internet connected devices you bought from Telstra and most of those you bought from other suppliers in Australia.

Why is my Telstra Internet not working?

If your broadband isn’t working, it might be because of an unexpected outage on the Telstra network in your area, the nbn network, or it might be disruption due to maintenance. You may be eligible for a credit to your account if you’ve been impacted by a service disruption or outage affecting your services.

Is 133933 a Telstra number?

Even if online light is green the 133933 is the Telstra ADSL service number so you should ring the number to either get your link fixed or to find out why you have received the tech. If you do nothing your backup will be disconnected and even if not on backup now it want be available when you need the backup.

Why did I get a Telstra Platinum refund?

There are a variety of reasons for when we give refunds, such as an overpayment of your account, a final bill, or a point of sale error or a product fault. If you notice your bill has a charge you don’t recognise, or you haven’t received a credit you were expecting, let us know.

What is premium tech support?

Premium Technical Support is used for out of scope products to generate additional revenue for enterprises. Mobile based support, analytics driven automated support, pre-emptive support deliver superior CX and in-warranty device support service for enterprises.

Why is my home internet not working?

There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

Why is my NBN not working?

Solid red (or blinking) There may be a line fault or problem affecting the nbn™ connection box. Turn off power to the nbn™ connection box and contact your phone and internet provider. If that doesn’t work, contact your phone and internet provider.

How do I speak to someone at Telstra Australia?

Residential customers can call Telstra 24×7 for general enquiries, help, and service support by dialling 13 2000, at any time. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY).

How do I ring Telstra in Australia?

How to contact BigPond support services in Australia?

Bigpond Email Technical +61 (1800) 491819 Support Number Australia

What are the perks of choosing BigPond tech support?

There are so many different perks of choosing bigpond tech support that you will not be able to find from any other company. A huge workforce of trained and experienced support representatives who know the system to well. The prompt services make sure your troubles are solved in no time.

What is the BigPond support phone number for Adobe Flash Player?

Go to Solution. You must install or upgrade to the latest version of Adobe Flash Player before you can upload images. Re: What is the Bigpond support phone number? Found it! It only took 25 minutes of looping and searching through the “help”, “support” and “contact us” links.

What to do if you lose your BigPond mail?

The last resort would be contacting the Bigpond Phone Number and seeking help directly from the experts. They will be able to solve the trouble in no time and you can again use the account like before. At times, due to server error or incompatibility between mail servers, you may not receive several mails which are lost.

How do I contact bigpond support?

Contact us

  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.

Why is Telstra broadband not working?

If your broadband isn’t working, it might be because of an outage on the nbn network, on the Telstra network in your area, or due to maintenance. You may be eligible for a credit to your account if you’ve been impacted by a service disruption or outage affecting your services.

How do I chat online with Telstra?

Simply go to Get help in My Telstra to start a conversation.

How do I contact Telstra NBN?

Call us on 1800 834 273 and choose Option 1. Our consultants will arrange an appointment. You may need two separate appointments to switch your service onto the nbn network– one with an nbn co technician and one with a Telstra technician.

Why is my BigPond email not sending?

If there’s trouble sending or receiving, it may be an issue with the email server settings. So, if you want to access emails from multiple devices, check to see you have IMAP enabled. For more detailed help if you are still having trouble, talk to the tech experts at Telstra Platinum.

Why can’t I access my BigPond email account?

If you are still having difficulty I suggest you have your password reset please visit bigpond.com/help/email and select ‘Password reset’.

How do I reset my Telstra Gen 2 modem?

Reset the wireless modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

Why can’t I get my Bigpond emails?

Is Telstra Air free for Telstra customers?

You can access the Telstra Air hotspot network for free if you’re a Telstra NBN customer or on a older Telstra postpaid mobile plan. It won’t count against your monthly data allowance either for mobile or broadband, but you’ll need to set up your access before you can jump on.

How do I add credit to my Telstra prepaid?

Keep your recharge rolling

  1. My Telstra. Sign in using your Telstra ID or register for one. Go to My Telstra.
  2. Select your pre-paid service. Then go to Auto recharge.
  3. Choose your recharge. Select an amount to set up your auto recharge.
  4. Pick a payment method. Select a saved payment method or add a new one.

Do you lose your landline with nbn?

Once NBN has announced your area is ready for service, you will generally have 18 months to move your landline phone and internet services to the new NBN network. Any services you do not cancel or move to the NBN within the specified timeframe will be disconnected.

How can I speak to someone at nbn?

If you have any questions or concerns about your privacy or personal information that nbn may hold, you can contact us by calling 1800 687 626 or emailing [email protected]. nbn uses service providers to carry out our work.