How do I make a complaint to House of Fraser?

For help from the customer support team, tweet to @HouseofHelpers and they will answer from 9 am to 10 pm every day. Another way to get your message to House of Fraser without a character limit is to write a letter.

Is House of Fraser still trading 2021?

A spokesperson for Frasers Group commented: “It is with regret that we have been unable to reach an agreement to continue our tenancy at House of Fraser, Metrocentre. “As a result, the store will be closing on September 12 2021.

Is House of Fraser Glasgow closing down?

The House of Fraser department store is expected to cease trading on May 3. The shop has been a landmark on Princes Street for the last 183 years, previously trading as an independent shop until it was acquired by House of Fraser in 2005.

What do Frasers sell?

By 1891, it was known as Fraser & Sons….House of Fraser.

House of Fraser in London at Christmas (2017)
Key people Mike Ashley (CEO and majority owner of parent company)
Products Clothing, footwear, cosmetics, jewellery, perfume, toys
Revenue £1.152 billion (2013)
Net income 14,700,000 pound sterling (2017)

Do House of Fraser do refunds?

To return your item(s) bought in store for a credit note or where possible make an exchange, visit any House of Fraser store within 28 days of purchase. If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase.

Who owns house Fraser?

Frasers Group
House of Fraser/Parent organizations

Mike Ashley’s Frasers Group, said the £2million cap on the amount of rate relief a company can claim means it will have to review all its stores to find any that might no longer be viable. On Wednesday the Chancellor, extended the holiday on business rates until the end of June.

Is House of Fraser Bluewater closing down?

The concessions in House of Fraser in both Bluewater and Maidstone, as well as Sainsbury’s in Herne Bay are all now permanently closed. Warehouse had a standalone shop in Bluewater and concessions in Fenwicks in Tunbridge Wells and Canterbury, as well as House of Fraser in Maidstone.

Do I have to pay for House of Fraser returns?

For your protection, House of Fraser recommends that you return your items via registered post. You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Return postage is at your own cost and risk.

Why is House of Fraser closing down?

Frasers Group, the retailer controlled by the Sports Direct founder Mike Ashley, has said it will be forced to close stores and cut jobs after a “near worthless” support package on business rates in the budget. Frasers Group said the sum reflected expected writedowns of the value of its properties and other assets.

What shops are in the Fraser group?


  • Bob’s Stores.
  • Firetrap.
  • Flannels.
  • French Connection.
  • Game.
  • House of Fraser (Current flagship)
  • Jack Wills.

How long does it take to get a refund from House of Fraser?

House of Fraser Limited will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day House of Fraser confirms via e-mail that you are entitled to a refund for defective items.

What do you get at House of Fraser?

Renowned for its designer brands and exclusive collections, House of Fraser offers luxurious items at affordable prices. From beauty essentials to home accessories, the premium department store strives to offer its customers an enjoyable and pleasant shopping experience both, online at and in store.

Who are the designers at House of Fraser?

Save on designer Men’s and Women’s fashion at house of fraser – brands include Dolce & Gabbana, Mulberry & Paul Smith.

When did BL Fraser buy House of Fraser?

House of Fraser set up BL Fraser, a 50–50 joint venture with the British Land Company, in 1999 to buy 15 House of Fraser stores that would continue to be operated by House of Fraser. The Company added to its private-label brands in 2000 with House of Fraser womenswear, The Collection menswear, and a Linea Home.

Who are the three sons of Hugh Fraser?

When the first Hugh Fraser died in 1873, his three eldest sons, James, John and Hugh, acquired stakes in the business. James and John Fraser were initially directors in the business and employed Alexander McLaren and later John Towers to manage it for them. In 1891 Hugh also joined the partnership which by then was called Fraser & Sons.