How do I contact TTC?

Contact Us

  1. 416-393-4636 (INFO), Automated information available 24 hours daily.
  2. Operator-assisted service is available from 8 a.m. to 6 p.m. daily, except statutory holidays.
  3. Daily, 8 a.m. to 6 p.m.; except statutory holidays.
  4. Elevator Service Status Line, 416 539-5438 (LIFT). 24 hours a day, seven days a week.

How do I get TTC discount?

The Application & Support Centre (ASC) will process all Fair Pass (FP) applications, renewals, and file updates. Eligible residents will receive a 12-month Fair Pass discount programmed onto their PRESTO card. Cardholders will save $1.10 on the TTC adult fare for a single ride and $32.75 on a TTC adult monthly pass.

How much is metropass in Toronto?

Toronto City Council approved a fare increase for TTC fares in its 2020 budget, which went into effect as of March 1. The cost of a postsecondary monthly metropass will rise from $122.45 to $128.15 — an increase of $5.70. In comparison, the cost of an adult monthly metropass will see an increase of $4.85.

What happens when you lost an item on the TTC?

If you have lost something on the TTC, please call us between 12 p.m. and 4 p.m., Monday to Friday at 416-393-4100. If we have your item, please come and pick it up from our office at Bay Station between 8 a.m. and 12 p.m. Monday to Friday.

What time TTC opens?

approximately 6 a.m. to 1:30 a.m.
What time does the subway start and end? The subway hours of operation on weekdays and Saturdays are approximately 6 a.m. to 1:30 a.m., and Sunday service approximately 8 a.m. to 1:30 a.m.

How much does a PRESTO card cost?

The PRESTO card costs $6 and is non-refundable. This charge is collected by us to cover administrative fees for the cost of the card and using the system. When you buy or reload a card at a Shoppers Drug Mart or other in-person Customer Service Outlets, you must load at least $0.05.

How much does it cost to ride the subway in Toronto?


Adult Senior (65+) / Youth (13-19)
Cash $3.25 $2.30
PRESTO $3.20 $2.25
PRESTO Ticket One-ride ticket $3.25 Two-ride ticket $6.50 Day pass ticket $13.50
TTC Monthly Pass $156.00 $128.15

Where can I add value to my metro pass?

There are two ways. If your organization is managing the stored value and allows the participant to use pre-tax dollars for stored value purchases, use the administrator site to add value. Otherwise, individual users can add stored value to a Metropass online, by phone at 612-373-3333 or at select Go-To Card retail outlets.

Do you have to pay for Metro pass every month?

With Metropass, your participants gain access to deeply discounted, unlimited-ride transit passes. This flexible program allows you to pay for only those passes that are in use on a monthly basis. Metropass is available to organizations with five or more participants.

What to do if your Metro Pass is lost?

If a participant leaves the organization or chooses to cancel his or her pass, promptly deactivate it to avoid paying for an additional month. If a participant’s card is lost or stolen, the administrator should deactivate the old pass and request a replacement. Defective passes must be returned to Metro Transit for verification.

How does Metro Transit Pass work for employers?

Transit pass programs have no cost to the employer unless you choose to subsidize them. More than 80 percent of participating companies subsidize transit benefits because they earn tax credits. Contact Metro Transit today to figure out the best option for your company and employees.