How can I get in touch with Royal Mail?

If you need to get in touch, please use our online customer enquiry form. We aim to respond to your enquiry in three working days. Please do not email [email protected] as this address is no longer in use. We always strive to meet our customers’ expectations.

How long does redirected post take to arrive?

In practice, the 24-hour rule is not enforced. But whenever you forward a letter (and even if you do it within 24 hours) it won’t get priority. It is quite likely to take 10 days or so to reach its new destination. This is probably news to most people; the Post Office doesn’t really publicise this fact.

Can I cancel my mail redirection online?

If you’d like to cancel your Business Redirection, complete our online form below. You’ll need your 9 digit Redirection reference number, this will be on the confirmation letter we sent to you. Please note: It may take up to ten working days from when we receive your request for the Redirection to stop.

How do I talk to someone at the post office?

To reach a live person in USPS customer service you can dial 1-800-275-8777 (1-800-ASK-USPS®) phone number. Live customer service is available on this phone from 8am to 8.30pm EST on Monday to Friday and from 8am to 6pm EST on Saturday.

Is the Royal Mail Redirection service for business?

The Redirection service is available for personal customers or business customers. Information for personal customers on the Redirection service is below. If you are a business customer please click here to understand more about our Business Redirection service.

How to contact Royal Mail about a problem?

This is a required field. Please select I’d like to change my Redirection I’d like to cancel my Redirection There’s a problem with my Redirection My problem isn’t listed here Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf.

When do you need to register for redirection in the UK?

You can register for redirection for up to 6 months before your moving date. Most changes can only be made once a written request is posted to the Royal Mail. Some minor changes can be made online through your Royal Mail account, such as these:

Do you need power of attorney to redirect Royal Mail?

In circumstances that you’re applying for someone who has deceased, or whom you have power of attorney, Royal Mail will require additional documentation. Their redirection application for special circumstance form details all of the information you’ll be required to provide.