Does SCE offer senior discount?

“This is also great for seniors.” Another assistance program SCE provides to income-qualified customers, Family Electric Rate Assistance (FERA) – Opens in new window, gives a 12 percent discount on monthly electric bills to qualified households of three or more.

How do I contact Edison?

  1. English: 1-800-798-5723.
  2. Spanish: 1-800-798-5723.
  3. Chinese: 1-800-843-8343.
  4. Korean: 1-800-628-3061.
  5. Vietnamese: 1-800-327-3031.

How do I get a human at SCE?

If you need to speak to a live customer service representative in Southern California Edison customer service you need to dial 1-800-655-4555. To speak with a live agent, you need to stay on the line (typical waiting time is about 10-15 minutes).

How do I talk to a live person at SCE?

Hi there, to speak with a representative please call us at 800-655-4555, 6am-9pm Mon-Fri & 8am-5pm on Saturdays. Please listen to the prompts and choose the option that’s closest to your concern and/or issue. You would need to choose a prompt to speak with a live representative.

Why do I have 2 service accounts with Edison?

The two service accounts are to distinguish your generation charges, calculated by your city and your distribution charges, calculated by SCE. In the past, SCE was responsible for both, generation and distribution charges, which is why you only needed one service account number.

How do I cancel my SCE service?

To cancel your service request, call us at 1-800-655-4555. If you cancel your service request, we will send you a confirmation email for the cancellation.

Does SCE have a grace period?

Customers are given 19 calendar days to pay their bill and then it is considered past due. If no arrangements have been made and the bill remains unpaid, a reminder notice will be sent out. If the bill still remains unpaid after that, then power may be shut off 45 days past the bill’s due date.

What time of the day is electricity cheapest?

Electricity is often cheaper late at night or early in the morning, so those will be the times when you can save money on your electric bill. This is because these are typical off-peak hours when not as many people are using electricity.

Why is SCE bill so high?

So why are prices so high? One reason is that California’s size and geography inflate the “fixed” costs of operating its electric system, which include maintenance, generation, transmission, and distribution as well as public programs like CARE and wildfire mitigation, according to the study.

Why is my SCE negative?

A negative dollar amount indicates that your energy credits have exceeded your energy charges. Your current month energy charge total: Displays your total energy charges or credits for the current billing month.

How to contact SCE for local planning services?

Contact SCE’s Customer Service Center at 1-800-655-4555 to request service. Select option 3 and follow the prompts. The Customer Service Representative will then assign your request to the appropriate local SCE Service Center. The service center will then assign your request to a local service planner who will contact you within 5 business days.

When to call customer support for home SCE?

Call our support line for questions related to your account, including billing and electric rates from: 7:00 a.m. – 7:00 p.m., Monday through Friday, and 8:00 a.m. – 5:00 p.m. on Saturday. If you’re in immediate danger, please call 911. If you are having difficulty paying your bill, please contact us right away.

Where do I Find my New SCE account number?

Effective April 6 service account numbers are changing and will begin with the number ‘’8’’. You will need this new number to verify your eligibility or enroll in AMP. The new number can be found on the upper left of the front of your bill below the SCE logo. For more information, visit our Help Center at

What should I do if I have an issue with SCE?

Based on the information gathered by the Technician, SCE will communicate the results to the customer. If the issue is on the SCE side, the recommendation could include additional analysis by SCE (Power Quality Specialist) or include a recommendation for fixes needed within the customer’s premise or repairs necessary on SCE’s system.